2nd
Comcastrophe
- I am moving one week from today (July 9).
- I want my Comcast service (phone and internet) to stop on that day.
Armed with these two facts, I called Comcast and thought - for sure - that they’d be able to handle this admittedly complex, unusual situation. I should have known better.
On the phone with a very helpful customer service rep, I related these two facts and was assured that there would be no problems shutting off my service on July 9. Immediately after the rep says “Okay, I’ve put your cancellation in”, the phone goes dead.
Surely, I thought to myself, they didn’t just disconnect my service…did they?
A quick visit to my web browser illustrates that my internet doesn’t work either. Yep, they disconnected my service immediately.
Cut to me spending another 20 minutes on the phone trying to resolve this issue, wherein the customer service rep actually said the following:
Yeah, if you cancel now, your service will be in and out intermittently until you leave.
Un-fucking-believable. How does this total incompetence go unchecked? Oh, that’s right - they’re a monopoly.
